Setting up outpatient consults

When on the inpatient consult team, you receive many calls from outside providers, and from other services, sometimes requesting that their outpatients be seen in the ID Clinic. In terms of triaging these patients, it is best to first discuss the case and question with the ID Attending, to determine if he/she thinks the patient should be seen right away versus scheduling with the next available appointment.

When scheduling outpatient consults, the best days and times will vary, depending on the schedule of the attending, the other fellow, and yourself. Typically, if the attending is available, you should schedule an outpatient to be seen on any morning when you or the fellow you are working with DOES NOT have a regularly scheduled clinic session. After you are called, it is reasonable for the patient to expect to be seen in the next 2-3 days if urgent, and in the next week if you are awaiting any records or data prior to seeing the patient, and it is not urgent.

Of course, most outpatient consults should be scheduled for patients in which seeing an ID specialist will make a difference in thier course or outcome. Outpatient consults should NOT be performed on patients who:

• are under age 18,
• will be admitted to UNC within the next 24 hours,
• are our own HIV patients (as they can be seen in our Walk-In Clinic),
• are being referred for Lyme Disease or Chronic Lyme Disease,
• are being referred for recurrent MRSA abscesses without active disease (as they can be scheduled for a "next available" appointment).

Some examples reasonable referrals for Outpatient Consults have been:

• FUO in a patient with active, ongoing fever with a documented workup
• New diagnosis of HIV (these sometimes can be punted to next available, but typically, it is better to see them quickly to get them set up into care, especially if an opportunistic infection is suspected)
• Acute HIV (talk to Cindy Gay about having these patients seen ASAP)
• Infectious complications in pregnant women
• Fever in returning travelers

Keep in mind, however, that each case should be reviewed on a case-by-case basis. Let your attending know about each case, so that it is "discussed," in case the referring physician wants to go "over your head" to have the patient seen sooner.

The consult can be scheduled by Paul Behe, by sending a phone message (if the pt is a UNC patient), or by providing Paul with the Name, DOB, and reason for visit. Note, that on the billing form at the end of the visit, you should bill the patient for a "Consultation" visit, by checking one of the consultation boxes on the upper right hand side of the form.

Same-Day Consults called from a UNC Outpatient Clinic:

One other part of outpatient consults that comes up is if there is a patient in another clinic at UNC, who the provider wants to send over to the ID Clinic or for you to come see right away. First, remember, that the patient is an outpatient, and therefore not ill enough (yet) to warrant an emergent evaluation. First, determine what exactly the question is. If there is time, and the question is simple, sometimes it is okay to swing by to see these types of consults while on rounds, when the entire team is together. If there is not time, and the attending is agreeable, it is also okay to have the pt brought in the next day for a scheduled appointment. Again, this should be discussed with the attending, and the question from the referring team/physician should be clear.

Consults Referred by Dr.Cohen, Dr.Weber, or other Division Attendings:

When you are asked to see a patient by Dr.Cohen or Dr.Weber, do it immediately. Typically, they will ask you to see a patient whom they've been asked to see from another highly regarded physician at UNC. They ask us to see these patients quickly to maintain good working relationships between the ID Department and other departments at UNC. Sometimes, however, it may be a favor for a friend. Either way, they will usually call you directly, or "cc" you on an email regarding the patient, or sometimes have thier secretary call you. Whenever this is the case, you should, of course, ask about any clinically relevant history, and inquire what the question to be addressed is. If you are ever called directly by a patient or another doctor, who uses their name to have a patient seen, verify this with them prior to scheduling the patient (yes, I've been had by scheduling a demanding patient who claimed to have been referred by Dr.Cohen, who knew nothing about the patient). As for the other Division Attendings, the same principles apply. In general, Dr.Cohen just wants the patient to be seen, and he may not ask for any follow up information regarding the patient. Dr.Weber, however, should probably be called if you are seeing a patient he asked you to see, even if you are staffing it with another attending. If not called, you should email him an update on what you found and what you did.

There has sometimes been a breakdown in communication in why we are asked to see some patients. Therefore, it is of high importance that you find out why we are seeing them prior to scheduling them.

Also, each encounter with any patient, even if it is a patient being sent over to the clinic to casually answer an ID-related question, should be (a) staffed with an attending, and (b) documented in the patient's medical record.

Yvonne Carter, MD